Shipping & Returns

We take a little extra care when preparing your Calmly order. Every product is packed carefully and sent from Australia, ready to make its way to you.

Shipping

We currently ship across Australia.

Orders are processed Monday to Friday, excluding Australian public holidays. Please allow 1–3 business days for your order to be dispatched. Once your order has left us, you'll receive a shipping confirmation with tracking details.

Standard Shipping

Automatically calculated at checkout. Orders over $120 AUD is free. Please note Orders over $300 is treated as bulk orders, please email us at orders@mycalmlystore.com for processing.

Estimated delivery: 5-7 business days from dispatch.

Express Shipping

$15.95 AUD

Estimated delivery: 2-5 business days from dispatch.

Please note that delivery timeframes are estimates provided by our delivery partners and may vary during busy periods, public holidays or circumstances outside our control.

Please make sure your delivery address is correct when placing your order. Once an order has been dispatched, we may not be able to change the delivery address.

If your tracking shows that your parcel has been delivered but you can't find it, please check around your property and with household members or neighbours first. If it still can't be located, get in touch with us and we'll do our best to help.

Returns

We don't accept change-of-mind returns.

We want you to choose Calmly with confidence, but because our products are personal, fragrance-based goods, we do not accept returns or exchanges simply because you've changed your mind, selected the wrong fragrance or no longer want the product.

Please take a moment to read the product description, fragrance notes and product details before placing your order. If you're unsure which fragrance is right for you, we're always happy to help.

Something isn't right?

If your product arrives damaged, faulty, defective or incorrect, please contact us as soon as possible.

Note that every Calmly candle is poured into a handmade concrete jar, finished in a vintage-style paint that’s sprayed and set slowly, by hand, over layers. Because each jar is handmade, small freckles and variations in colour are part of its character. No two are quite the same.

If you still see issues, please reach out to us at orders@mycalmlystore.com

Send us your order number and a few photos of the product and packaging so we can understand what has happened and work out the best way to resolve it.

Where required under Australian Consumer Law, we will provide an appropriate remedy.

Frequently Asked Questions

Orders are generally dispatched within 1–3 business days. You'll receive an email with tracking information once your order is on its way.

Delivery times depend on your location and the shipping method selected at checkout. Your estimated delivery timeframe will be shown during checkout.

Yes. We currently ship across Australia, subject to any carrier restrictions.

Yes, where available. Express shipping options and costs will be displayed at checkout.

If your order hasn't been processed or packed yet, contact us as soon as possible and we'll see what we can do. Once an order has been packed or dispatched, we're generally unable to make changes.

If you contact us before your order has been processed, we'll do our best to cancel it. Once an order has been packed or dispatched, cancellation may no longer be possible.

No. We do not accept change-of-mind returns or exchanges.

This includes choosing the wrong fragrance, changing your mind after purchase or deciding that the product isn't right for you.

Please contact us as soon as possible with your order number and photographs of the damaged product and packaging. We'll assess the issue and work with you on an appropriate solution.

Please contact us as soon as you notice. We'll arrange the appropriate solution.

Our products are carefully packed, but small variations can occur as part of the nature of handmade or finished products. If you're unsure whether something is normal or a genuine fault, send us a photo and we'll happily take a look.

If your tracking hasn't updated or your parcel appears to be lost in transit, contact us with your order number and tracking details. We'll work with the delivery provider to investigate.

First, check around your property, with other members of your household and with nearby neighbours. If you still can't locate it, contact us and we'll help you investigate with the delivery provider.

At launch, Calmly ships within Australia only.

We don't offer refunds for change-of-mind purchases. If your product is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, please contact us so we can assess the issue and provide the appropriate remedy.

Absolutely.

If you're not sure if a Calmly product is right for you, send us a message. We'd much rather help you find something you'll genuinely love than have you guess.