Payment and security

We want shopping with Calmly to feel easy and safe. Here is how you can pay, and how we protect your details every step of the way.

We accept the following payment methods

All prices are in Australian dollars (AUD). The options you see at checkout may vary depending on your device and bank.

Visa

Visa credit and debit cards.

Mastercard

Mastercard credit and debit cards.

American Express

American Express cards.

Apple Pay

Pay with Face ID or Touch ID on supported Apple devices.

Google Pay

Pay with the cards saved to your Google account.

Shop Pay

Pay faster with your saved Shop Pay details.

How we keep your information safe

Your trust matters to us. Every order is protected by the following safeguards.

Secure checkout

Your payment is processed on Shopify's secure checkout. Every page is protected with SSL/TLS encryption, so your details are scrambled as they travel.

PCI DSS compliant

Shopify, our checkout provider, is certified to PCI DSS Level 1, the highest level of payment card security.

We never see your card details

Your full card details go straight to the payment provider. We do not see them and we do not store them.

Extra bank checks

Where your bank requires it, you may be asked to confirm your payment with 3D Secure, such as a one-time code or an approval in your banking app.

Fraud monitoring

Orders are automatically checked for suspicious activity to help protect both you and us.

Your privacy, protected

We only use your details to process and deliver your order. We will never ask for your card number, CVV or banking passwords by email, text or social media.

Frequently Asked Questions

All prices are shown and charged in Australian dollars (AUD).

Your payment is processed when you place your order. If your payment is declined, your order will not be placed and you can try again or choose another payment method.

Yes. Our checkout is encrypted with SSL/TLS and runs on Shopify, which is PCI DSS Level 1 certified. Your payment details are sent securely to the payment provider and are never visible to us.

No. We never see or store your full card details. If you choose to save your details with Shop Pay, they are stored securely by Shopify, not by Calmly.

Please check that your card number, expiry date and security code are correct, and that your billing address matches the one your bank has on file. Also check that you have enough funds and that your card is enabled for online purchases. You can try another payment method, or contact your bank. If you are still stuck, email us and we will help.

First check your spam or junk folder. Sometimes a failed attempt shows as a pending charge on your account. This is usually an authorisation hold that your bank releases automatically, normally within a few business days. If you are unsure, email us with the time of your purchase and we will check for you.

Not at the moment. Please choose one of the payment methods shown at checkout.

Any approved refund is returned to the original payment method. Your bank may take a few business days to show it on your statement. Please see our Shipping & Returns page for details on when refunds apply.

We only contact you about your order from an @mycalmlystore.com email address. We will never ask for your full card number, CVV or banking passwords. If you receive a message that looks suspicious, please do not click any links and forward it to us.